Some users, sometimes email get stuck in Outbox
Client: Outlook 2010 SP2 version 14.0.7108.500
Server: Exchange 2013 CU6
The “RPC Client Access” log for the stuck email is as below;
2014-12-23T06:45:37.988Z,2480,9067,/o=ABCABCABC LTD./ou=WWLL/cn=RECIPIENTS/cn=yyy,,OUTLOOK.EXE,14.0.7108.5000,Classic,,,,ncacn_http,Client=MSExchangeRPC,,,,1244 (rop::1244),00:00:00.0790000,,"RopHandler: SubmitMessage: [SendAsDeniedException] Cannot submit message. -> [MapiExceptionSendAsDenied] Unable to submit message. (hr=0x80070005, ec=1244) [diag::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] at M.E.D.S.CoreItem.Submit(SubmitMessageFlags submitFlags) at M.E.R.H.RopHandler.<>c__DisplayClass15e.<SubmitMessage>b__15d() at M.E.R.H.ExceptionTranslator.TryExecuteCatchAndTranslateExceptions[TResult](Func`1 protectedCode, Func`2 errorCodeExtractor, Boolean noThrow, TResult& result, Exception& exception, ErrorCode& errorCode)",,,yyy@abcabcabc.com