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Exchange 2010 - High MAPI/RPC cpu utilization

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Recently, I added additional CPU's to the CAS servers, and in general, CPU utilization has been lowered which is great.  But in our environment, we have a handful of 3rd party service accounts that has to access the Exchange system.  When running the Exchange Troubleshooting tool, it's always a combination of service accounts and random mailboxes that have MAPI/RPC issues.

Since I added additional CPU's on the CAS servers and even on mailbox servers, is it possible to configure MAPI/RPC operations to take advantage of the additional CPU's?

As a side note, we are 99% Outlook online mode vs cache mode since our desktops VDI images. 

Thanks

Ron


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