Long story short, I am an exchange and AD admin for a fairly sized company. We utilize a citrix environment for our employees.
All of our exchange servers are 2010 SP2 but the only forums available were for 2013
I was going through a list of users that needed to be disabled and I ended up disabling several accounts that were not suppose to be on this list. I have been reactivating their accounts as they call into our helpdesk. One user in particular is trying to open outlook (ill remind you that we use a citrix environment so outlook is opening from citrix servers) and she gets threes prompt to verify a certificate. each prompt comes from 3 different exchange servers which makes no sense to me. Then she gets the following message "Allow this website to configure FirstName.LastName2@company.com (This is not the email address that she has listed for her under exchange.) server settings? Https://ip of exchange server/autodiscover/autodiscover.xml. Your account was redirected to this website for settings. You should only allow settings from sources you know and trust. When they click "allow". a error message pops up saying "cannot start microsoft outlook. cannot open the outlook window. the set of folders cannot be opened.